Data We Gather and Why We Use It
When you open an account, we collect the details you provide during registration — your name, email address, and mobile number. When you make a deposit through bKash, Nagad or Rocket, we record the transaction reference and amount so your wallet and account balance stay in
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sync. We do not store your bKash PIN, Nagad PIN or Rocket PIN at any point. Beyond registration and payments, we collect device data — your browser type, operating system and IP address — to detect unusual login activity and keep your session secure. If you
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contact our support team, that conversation is stored so we can follow up accurately. We also use session cookies to remember your lobby position and keep you logged in across pages. You can clear cookies through your browser settings at any time, though doing so will
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end your active session. Data we hold is used strictly for account operation, payment reconciliation, fraud prevention and service improvement. We do not sell your personal data to third parties. How long we retain your data depends on our operational requirements and any applicable rules in
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the regions where we are permitted to operate. Eligibility to use 10bd depends on local law and your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.