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How Our Legal Terms Apply to Your Account

Access to 10bd and the use of any account, wallet function or payment method — including bKash, Nagad and Rocket — depends on whether online casino activity is permitted under your local law and whether you fall within an eligible region.

Eligibility by local lawAccount responsibilityRegional access conditionsBangladesh context

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ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Security and data handling are not optional extras — they are part of how your account works from the first login. We use SSL encryption across all account pages, payment flows and wallet connections, including those linked to bKash, Nagad and Rocket. Here is what that looks like in practice across four areas.

Data Retention

Account data is retained only as long as necessary for legal and operational purposes. You may request a summary of data held against your account by contacting support.

Cookie Use

We use cookies to maintain your session, remember your wallet preference and improve page performance. You can adjust cookie settings through your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, contact support immediately to lock the account.

Change Requests

To update account details, correct wallet information or request data removal, submit a written request via email or live chat with your registered mobile number as reference.

What These Legal Terms Cover

10bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms set out the conditions under which 10bd operates and the obligations that apply when you use this platform. Eligibility to open or maintain an account is not universal — it depends on the laws of the jurisdiction where you are located. If your local

1
law restricts or prohibits online casino activity, you are not eligible to register or deposit, regardless of which payment method you use. This applies whether you intend to fund your account through bKash, Nagad, Rocket or any other local wallet. We do not accept accounts opened
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in breach of local law, and any such account may be closed and funds returned through the original payment channel where that is operationally possible. You are solely responsible for understanding the legal position in your own region before proceeding. Our terms may change over time;
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the version published on this page is the current version. Where a conflict exists between translated or cached versions and the version on this page, this page takes precedence. Account actions — deposits via Nagad or Rocket, withdrawal requests, or chat with support — each constitute
4
acceptance of the terms in force at that time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how these legal terms affect your account — including eligibility, account closure, data held against your wallet or a payment dispute involving bKash, Nagad or Rocket — our support team can direct you to the right process. Use the channels below to get a documented response.

Live Chat Start a chat session directly from the account screen. Useful for real-time questions about your account status, payment channel eligibility or term clarifications.

Email Support Send a written query for legal account matters — eligibility questions, term disputes or payment-linked account issues. Email creates a traceable record of the exchange.

Account Help Centre The help section inside your account covers documented legal positions on wallet linking, account closures and how regional eligibility is assessed before activation.

Common Questions About Legal Terms and Your Account

These are the questions we get most often about legal eligibility, account rights and how our terms connect to local payment use. If your question is not here, live chat can walk you through it.

Yes. Access and account eligibility depend on whether online casino activity is lawful in your region. Availability is not uniform across all areas of Bangladesh or internationally.

Where an account is closed for legal or eligibility reasons, we aim to return funds through the original payment channel — bKash, Nagad or Rocket — where operationally possible.

Yes. Contact support via live chat or email with your registered mobile number. We will confirm what account and wallet data is held and how long it is retained.

The version published on this page is always current. Any previous version, cached copy or translation is superseded by what is shown here at the time of your account activity.

Yes. Any account action — including a deposit via bKash, Nagad or Rocket — counts as acceptance of the terms in force at that moment. Review this page before transacting.

Send a written request through live chat or email, quoting your registered mobile number. Support will confirm the process and any outstanding balance before the account is closed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Our Legal Terms Apply to Your Account

How We Handle Your Data and Account

Reach Us on Legal or Account Questions

Common Questions About Legal Terms and Your Account

01 Does my location affect whether I can use 10bd?

02 What happens to my bKash or Nagad deposit if my account is closed?

03 Can I request a copy of the data held on my account?

04 How do I know which version of the legal terms applies to my account?

05 Does using bKash or Rocket to deposit mean I have accepted the terms?

06 How do I close my account or request data removal?

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